Refund policy

At Swan Collection, we are committed to ensuring customer satisfaction. As our products are shipped directly from our trusted fulfillment partners, please read our policy carefully.
Returns
We accept return or replacement requests only if:
You receive a damaged or defective product.
You receive the wrong item.
Please contact us within 48 hours of delivery by emailing swancollection13@gmail.com with your order number and clear photos of the product.
Refunds
Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
We do not accept returns or offer refunds for:
Change of mind.
Incorrect size, color, or variant selected by the customer.
Delays caused by shipping carriers or customs.
Used or damaged products after delivery.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: swancollection13@gmail.com
Instagram: @the.swancollection
Thank you for shopping with Swan Collection.